The Statement / Luxe Edit

Every arrangement is an original, seasonal creation composed with living material. Stem varieties, natural petal tones, and textures will evolve with the seasons and market availability. If your florals arrive compromised or damaged in transit, please send a clear photo within 24 hours of delivery to kallen@wildlightbotanical.com so we can issue an immediate replacement or store credit.

• Safe Drop-Off Location: Because cut botanical arrangements are temperature-sensitive perishable goods, please provide clear delivery instructions and identify a shaded, weather-protected spot (e.g., covered porch, concierge desk, entry vestibule) where your flowers can safely rest.

• Extreme Weather: During extreme summer heat or freeze advisories, we strongly recommend retrieving arrangements within 1 to 2 hours of delivery. Wildlight Botanical cannot be held responsible for heat- or cold-damage sustained after delivery is completed at the agreed-upon location.

• Recipient Availability: If our courier cannot safely access your drop-off location (e.g., locked gate, aggressive pet, impassable entry) and the recipient cannot be reached, the arrangement will return to the studio for pick-up. A re-delivery fee may apply if a second trip is required.

To minimize glassware waste and keep design quality high, our subscription operates on a circular vessel exchange model.

• The Exchange Process:

  • Your initial subscription delivery arrives in a curated glass or ceramic vessel selected to complement your design tier.

  • On your next scheduled delivery day, simply place the previous delivery’s empty, rinsed vessel outside in your designated delivery spot. Our courier will drop off your fresh arrangement and retrieve the previous vessel.

• Vessel Condition: We ask that vessels are gently rinsed of standing water and foliage debris prior to collection.

• Unreturned or Damaged Vessels: If a vessel is lost, broken, or not returned after two consecutive delivery cycles, a standard replacement fee ($15 for Petite, $25 for Signature, $35 for Luxe) will be charged to the card on file.

• Opting Out (Vessel Buyout): If you fall in love with a specific ceramic piece and wish to keep it as part of your permanent collection, simply notify us, and we will charge the standard retail vessel rate and supply a fresh container for your next delivery.

The Wildlight Botanical Subscription

Every arrangement is a distinct botanical study—crafted with intentional blooms, unique textures, and garden-inspired movement. Never formulaic, always seasonal.

• Flexible Schedules: Change frequency, pause for travel, or redirect a delivery as a gift with just a click.

• Curated Vessels: Delivered in thoughtfully sourced glassware or ceramics designed for our circular exchange program.

• Custom & Bespoke Options: Need specific dates throughout the year, or looking for corporate office installations? Select our Custom Duration option and we will tailor a delivery schedule around your calendar.

Choose your flow:

🌿 Weekly — for spaces that thrive on continuous bloom

🌿 Every Two Weeks — our most popular cadence for steady freshness

🌿 Monthly — a seasonal focal piece to welcome each new month

🌿 Annual & Custom Schedules — curated dates or year-round gifting

Select your size (Petite, Signature, or Luxe), set your rhythm, and let nature do the rest.

🔗 Tap the link in bio to set up your deliveries at WildlightBotanical.com.

Wildlight Botanical Subscription Terms & Conditions

1. Subscription Billing & Auto-Renewal

• Recurring Billing: By subscribing to a recurring floral plan (Weekly, Bi-Weekly, or Monthly), you authorize Wildlight Botanical Studio to automatically charge your payment method on file on a recurring basis until paused or canceled.

• Billing Windows: Recurring charges process 48 to 72 hours prior to your scheduled delivery date to allow for floral sourcing and stem conditioning.

• Prepaid & Annual Subscriptions: Annual or custom multi-delivery packages are paid upfront in full. They do not automatically renew at the end of the term unless you explicitly opt in to renew.
  

2. Skipping Deliveries & Account Pauses

We understand schedules shift, travel happens, and flexibility is essential.

• Notice Required: You may skip a delivery, pause your account, or redirect a delivery to a local friend or neighbor at any time with at least 3 business days’ notice prior to your scheduled delivery date.

• How to Manage: Manage your cadence directly through your customer portal at WildlightBotanical.com, or email us at [your contact email].

• Late Adjustments: Because specialty cut flowers and botanicals are sourced to order, cancellations or skip requests received under 48 hours before delivery cannot be refunded, as materials will have already been reserved and prepared. In these cases, we are happy to deliver your arrangement to an alternate local address of your choice.
  

3. Cancellation Policy

• Standard Recurring Plans: There is a 2-delivery minimum commitment on all recurring subscriptions. After your second delivery, you may cancel at any time with no cancellation fees, provided the request is submitted at least 3 business days prior to your next scheduled billing date.

• Prepaid / Annual Gift Plans: Prepaid subscriptions represent reserved studio capacity and discounted stem pricing. Prepaid plans are non-refundable once the first delivery has been fulfilled. Remaining deliveries may, however, be transferred to another recipient within our local delivery zone or paused for up to 6 months.